LIDEDE

PROFESSIONAL SKILLS

SRE QA MANAGER

Akamai Technologies | 2022 – Present

• Leading and mentoring test engineers, fostering a culture of continuous improvement and professional growth.
• Managing incident response and resolution processes, ensuring minimal downtime and quick recovery.
• Enhancing software quality assurance through strategic test plan development and implementation.
• Review and align business requirements with technical specifications to meet project goals.
• Implementing process improvements to optimize testing protocols and increase operational efficiency.

QA LEAD VOICE AND MOBILE INFRASTRUCTURE

Enreach | 2021 – 2022

• Established QA guidelines for voice and Mobile Infrastructure Circle.
• Maintained comprehensive test plans aligned with service and feature development.
• Collaborated with internal teams to align QA activities with project execution.
• Maximized uptime and performance of core infrastructure through regular testing.
• Designed and implemented software solutions to support voice and mobile network integration.

ASSOCIATE DIRECTOR – IT SOLUTIONS

TATA Communications MOVE Nederland | 2018 – 2021

Tactical role contributing to defining the direction of new solutions, processes,
standards or operational plans based upon business strategy, with a significant mid
term impact on business unit overall results.
Discuss HLD with Delivery and review with users; Share inputs to finalize solution
approach.
Work on preparing the techno-commercial content of the Statement of Work for
strategic projects with Supply Chain team
Oversee delivery of 6 development teams across different time zones
Support customer organization through change impacts. Participate in New Product
Initiation activity to identify and merge tools capabilities into product releases.
Helped in transitioning Development from TFS to Azure Devops Cloud
Actively contributed to moving development into an agile way of working
Created a CICD Pipeline for all applications and reduced deployment time by 60%
Increased Unit tests by 40% across all applications. Increasing code quality
Set up Test Automation Pipeline and reduced issue detection time by 80%
Reduced Downstream defects by 40%
Reduced employee on boarding time by 50%
Increased Employee engagement and improved productivity by 30 %

PRODUCT DEVELOPMENT SPECIALIST

TATA Communications | 2017 – 2018

Driving MOVE Product Design and Development
Guided the solution delivery for strategic projects such as migration through entire
SDLC cycle from UBRcompletion to deployment – (development of high level, low
level, detailed design, manage the developmentprocess, unit testing, system testing,
integration testing, UAT, documentation , training, data model documentsetc.);
Guided the delivery team on user documentation and driving training and
knowledge transfer.
Improved documentation and Operations handovers by 60%
Reduced defect cycle time by 30 %
Introduced acceptance criteria and improved testing deliverable by 30 %
Improved customer engagement and increased satisfaction by 40 %

JUNIOR ANALYST

TATA Communications | 2016 – 2017

Mobile and UCC enablement
QA Testing and product Development
Develop End-to-End Scenarios (E2E) for User Acceptance Testing (UAT)
Increased AWS EC2 Performance testing by 40 %
Created a traceability matrix for all applications and improved testing by 60%